Frequently Asked Questions (FAQs)
Got questions? We have answers.
🍵 1. About Our Products (Product Knowledge)
Q: What is the difference between Xinhui Chenpi and ordinary dried orange peel?
A: There is a significant difference. Xinhui Chenpi is made exclusively from the Citrus reticulata ‘Chachi’ mandarin, grown only in the core region of Xinhui, Guangdong. Due to the unique local terroir (water and soil), Xinhui Chenpi is rich in volatile oils and flavonoids. Unlike ordinary peels that may spoil, Xinhui Chenpi ages like fine wine—becoming more fragrant and valuable over time.
Q: What is Xiao Qing Gan (Green Citrus Pu-erh)?
A: Xiao Qing Gan is a unique tea innovation. We harvest the Xinhui mandarin when it is still young and green (rich in citrus oil), hollow it out by hand, and stuff it with premium aged Pu-erh tea. It is then sun-dried. The result is a perfect balance: the bright, zesty aroma of the citrus meets the mellow, earthy depth of the Pu-erh tea.
Q: Why are your products "Sun-Dried"? Is machine drying better?
A: We strictly adhere to traditional Sun-Drying. While machine drying is faster and cheaper, it kills the active enzymes in the peel. Sun-drying preserves these enzymes, allowing the Chenpi to continue “aging” and transforming over the years. This is the secret to its medicinal value and complex aroma.
Q: How do I store my Chenpi and Tea?
A: Keep them in a cool, dry place away from direct sunlight and strong odors. Our products are “living” teas that continue to age. You can store them in the original packaging or in a ceramic/glass jar.
🛡️ 2. Quality & Safety (The Trust Factor)
Q: Are your products tested for pesticides?
A: Yes, absolutely. We understand that safety is your top priority. Every batch of our products undergoes rigorous testing by third-party laboratories. We are proud to certify that our products fully comply with EU Maximum Residue Limits (MRL) for pesticides. We provide clean, pure tea with no sulfur fumigation.
Q: How do I know the age of the Chenpi is authentic?
A: OUDA Tea has been deeply rooted in Xinhui since 1996. We own our storage facilities where peels are naturally aged. The color of the peel darkens naturally over time (from yellowish-brown to dark brown/black), and the texture becomes lighter and more brittle. We guarantee the authenticity of every vintage we sell.
📦 3. Shipping & Delivery
Q: Where do you ship from?
A: To ensure authenticity, all orders are shipped directly from our climate-controlled warehouse in the core production area of Xinhui, China.
Q: Do you offer free shipping?
A: Yes! We offer Free Global Shipping on all orders over $180. For orders under $180, a standard shipping fee will be calculated at checkout based on your location.
Q: How long will it take to receive my order?
A:
North America & Europe: Typically 7-15 business days.
Asia Pacific: Typically 5-10 business days.
Note: Shipping times may vary due to customs clearance procedures in your country.
Q: Will I be charged customs duties or taxes?
A: International orders may be subject to import taxes, customs duties, and fees levied by your country’s customs department upon arrival. The recipient is responsible for these fees. However, we do our best to package items to minimize issues.
🍵 4. Brewing & Usage
Q: How do I brew Xiao Qing Gan?
A: There are two ways:
Whole Fruit (Recommended): Remove the lid, place the whole fruit into a teapot or gaiwan, and pour boiling water directly onto the tea opening. This releases the flavor slowly.
Crushed: Crush the peel and tea together before brewing for a stronger, immediate flavor.
Q: Can I cook with Chenpi?
A: Absolutely! Aged Chenpi is a Michelin-star ingredient. You can add a small piece to soups (especially red bean soup), stews, or meat dishes. It cuts through grease and adds a sophisticated aromatic layer to the food.
💳 5. Orders & Returns
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, Amex) and PayPal. All transactions are secure and encrypted.
Q: What is your return policy?
A: We want you to love our tea. If you are not satisfied, you may return unopened items within 14 days of delivery for a full refund. Please contact our support team at [[email protected]] to initiate a return.